FAQs

faqs for bridal gown designer RoyAnne Camillia - manila


Couture

Q. How do i schedule an appointment?

You may either give us a call or email us for an appointment. please contact our staff to know the available schedule on your preferred branch.


Q. Do you accept walk-in inquiries?

Yes we do, however that does not guarantee that the designer is presently at the branch.


Q. How much lead time do you need for production?

At least 2 weeks for casual and evening gowns, additional days would be added for designs that will carry heavy embellishments. Any time frame less than 2 weeks would be considered a RUSH ORDER thus additional charges will apply.

At least 2 to 3 months for wedding gowns and bridal entourage.


Q. Do you accept emergency orders?

Yes we most definitely do! We have handled numerous cases wherein the bride or debutante needed a gown to within a few days.


Q. Can I send my own designs for made-to-order?

Yes, of course you can. Feel free to contact us.


Q. I am outside Metro Manila, how can I avail a Made-to-Order piece?

You may send your inquiries and design preferences to our email. A size chart and measurement guideline will be forwarded to you to be filled up. Initial down payment is required to process your order.

Shipping fees will apply.


Q. I live outside of the Philippines, do you accept overseas orders?

Yes we do, we normally send a mock dress prior to the actual gown. And as a buyer protection we would encourage you to send your payment thru PayPal.

Shipping fees and custom duties (depending on the importing country) will apply.


Q. Refund policy for made-to-orders

a made-to-order piece is processed once 50% down payment has been made. Therefore, down payments are non-refundable


Q. What forms of payment do you accept?

We accept payments thru the following

  • Cash
  • Bank Deposits
  • Wire Transfer
  • PayPal
  • Credit Cards (marikina branch only)
  • Check (Only accepted for down payments and is subject for clearing)


RENTALS


Q. Can alterations be made to the rental items to fit me?

No, we never allow alterations to be done.



Q. How to reserve a gown?

To reserve a gown, you will have to provide 50% of the rental fee of the gown that you like. do note that this reservation fee is non-refundable in case of no show or cancellations. please visit our rental policy to learn more.



Q. Can I exchange my selection once I have already reserved my gown?

No, once a reservation is made exchanging it to a different item is not possible. It is however, possible to reschedule the same gown on a different date but subject to availability. please visit our rental policy to learn more.


Q. What forms of payment do you accept?

We accept payments thru the following

  • Cash
  • Bank Deposits
  • Wire Transfer
  • PayPal
  • Credit Cards (marikina branch only)
  • Check (Only accepted for down payments and is subject for clearing)

RoyAnne Camillia Couture is a Manila based Bridal fashion designer, that offers a wide range of services suitable for any occasion. Our services includes Couture pieces as well as Designer rental pieces, from debuts to bridal gowns, and clothing to accessories. We invite you to visit our About page to learn more about RoyAnne Camillia Couture and it’s services, Contact us for inquiries or to set an appointment.

 

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